Shipping / Return Policy

Our Shipping / Return Policy

At Heart to Home Artisan Market, we take great pride in providing our customers withhigh-quality handmade and local products that meet their expectations.

However, due to the nature of our items and the booth rental agreements we have with our local artisan, we have made the decision not to accept returns at our store. We understand that this may be a deviation from the norm, and we want to assure you that this policy is in place to maintain the integrity and safety of our products. Once a product has left our premises, we are unable to guarantee its condition or usage history, which makes it challenging for us to accept returns. By implementing this policy, we can ensure that every customer receives a brand-new and untouched product.

In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 14 days of purchase to report the issue. We will assess each case individually and work towards a suitable resolution, which may include are placement or repair, depending on the circumstances.We believe that exceptional customer service is paramount, and our dedicated team is here to assist you with any inquiries or concerns you may have. They are well-trained and knowledgeable about our no returns policy and will do their utmost to address any questions or issues promptly and professionally.

We understand that customer satisfaction is vital to our business. If you find yourself dissatisfied with a product that cannot be returned, we are happy to discuss alternative solutions, such as exchanges for different items, store credits, or exchanges for product from the same artisan. Thank you for choosing to shop locally and choosing to shop at Heart to Home Artisan Market. We look forward to serving you and providing you with exceptional products and service.